TBD Management Ltd (trading as Ethnic City) ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This notice explains what data we collect, how we use it, and your rights.
1. Information We Collect
We may collect the following information when you interact with our website, place a pre-order, join our stock notification list, or contact us:
- Name
- Email address
- Phone number (optional)
- Delivery address
- Order details
- Payment confirmation information
- Any messages you send us
2. How We Use Your Information
We use your information to:
- Process and fulfil pre-orders
- Notify you when stock arrives
- Send order updates
- Respond to enquiries
- Improve our website and customer experience
- Comply with legal and financial obligations
3. How Your Information Is Stored
Your data is stored securely using industry-standard systems. Access is limited to authorised Ethnic City team members and trusted service providers (e.g., payment processors, delivery partners).
4. Sharing Your Information
We do not sell or share your data with third parties for marketing.
We may share necessary information with:
- Payment providers
- Delivery companies
- Website hosting services
Only for the purpose of completing your order or enquiry.
5. How Long We Keep Your Data
We retain your information only as long as necessary for:
- Fulfilling your order
- Legal record-keeping
- Customer service
You may request deletion at any time.
6. Your Rights
You have the right to:
- Access the data we hold
- Request corrections
- Request deletion
- Withdraw consent
- Ask how your data is used
To exercise any of these rights, email: dpo@ethnic-city.com