Returns & Refunds Policy

Refund Period

You have the right to return unopened and unused items within 30 days of receipt for a full refund. The item must be in resaleable condition and in its original packaging.

If you've received a faulty, damaged or incorrectly dispatched item, please contact us immediately and we'll arrange a replacement or refund.

How Returns Work

Step 1: Contact Us

Please reach out to us before returning any items. Email celebrate@ethnic-city.com with:

• Your full name
• Your order number
• The reason for your return

Step 2: Return Your Item

Once we've confirmed your return, we'll provide you with return instructions and a return address.

Step 3: Refund Processing

Once we receive and inspect your return, we'll process your refund. Most refunds are issued within 5–10 business days after we receive your item back.

Refund Methods

Refunds are issued to the original payment method. If you paid by card, the refund will appear as a credit to that card within 5–10 business days. If you have any questions about your refund, please contact us at celebrate@ethnic-city.com.

Shipping Costs

Original shipping charges are generally not refundable. However, if an item is faulty, damaged, or not as described, we'll cover the cost of return postage.

If you'd like to expedite your return, you can opt for a faster shipping method at your own cost. We'll provide you with a return label or instructions on how to proceed.

Non-Returnable Items

For hygiene and quality reasons, we may be unable to accept returns if products have been opened, used, or are no longer in a resaleable condition, unless they are faulty or your statutory rights provide otherwise.

Damaged or Faulty Items

If your order arrives damaged or faulty, please take clear photographs of both the packaging and the contents as soon as possible and contact us promptly with the photos. We'll work with you and the courier to resolve the issue as quickly as we can.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer protection law. If you have questions about your rights as a consumer, you can find more information on the Citizens Advice website.